Co-Creation Process

Our team utilized the co-creation process to work alongside the Office of Student Involvement as well as SCAD's Official Design Team to discover, define, develop, and deliver the solutions for the student center's service. For each co-creation session we used three activities to work through each stage of the design process.

My group and I worked on co-creation session 2, leading clients into defining our insights into ideas for solutions. We were also responsible for photographing and documenting the process of the project. Additionally I helped create graphics and illustrated the storyboards for the final concepts.

Co-Creation 1 Insights

• The three categories for solutions are space, service and awareness.
• Service providers (both students and regular staff members) rely and support each other at different steps of the overall service experience
• Work stations have limited flexibility and are inefficiently utilized. This created lack of space and cluster around the office.
• Communication between service providers and students across all platforms is poorly connected, resulting in inefficient and unpleasurable service experiences.
• Student traffic in the office is varied. The system (focus on service providers and the space) has to be easily adaptable in order to fit constantly ranging numbers of visitors.

Co-Creation 2 Insights

• OSI Staff do not feel that their designated desk is a private workspace
• Phones CAN be moved to different locations within the Student Center
• There is a lack of storage space in the office
• Many OSI processes can be handled through online approval system
• There is no easy-to-access list of everything OSI can do for students

Co-Creation 3 Insights

• OSI intro mailer ranked the highest with a score of 87 out of 90, indicating a high value to the OSI staff and a high level of feasibility
• The ten highest ranked ideas from the NUF matrix were:
  1. Student center tab on MySCAD,
  2. OSI introduction mailer to new students
  3. Student self-service for forms and info
  4. Dedicated workspaces for permanent staff
  5. Wayfinding signage-signs on desks with names of clubs and members
  6. Repurpose of vending machine space
  7. Online student resource education system
  8. Interactive calendar and bulletin board in common area
  9. Create a unified blog

Solutions

From our co-creation process we defined space, service, awareness as the key problems with the Office of Student Involvement. We developed solutions that dealt with these three issues, keeping in mind the feasibility of implementing each idea and how each solution was valued to the clients.

Branding

Many students did not know that the Office of Student Involvement even existed. By creating a brand, it would increase awareness and students would recognize the organization.

Wayfinding and Signage

Not only were students unaware of the service, they were also not able to easily find the Office of Student Involvement with nothing signifying where the office was. Introducing wayfinding and signage that clearly labeled the office's location and what organizations that could be found there. Paired with the new branding, the Office of Student Involvement becomes easily recognizable for students to discover.

Student Center Section on Campus Website

The MySCAD website is a touchpoint for many of the university's academic services. Implementing a student center tab on the MySCAD website creates a touch point for the Office of Student Involvement for students to access. Here students could find a calendar of events and related student involvement links that staff can point to when directing users to their service.

Introduction Mailer

The introduction mailer was voted to be the most feasible solution for increasing awareness of the Office of Student Involvement. It introduced new students the purpose of the office and its functionality. The mailer can be sent to dorms and encourage students to become more involved in the school's student-led activities.

Unified Blog

Each club had a separate blog and only a list of each club could be found on the student involvement's website. By creating a unified website that listed all of the club blogs, students can explore different organizations and events they can join. This also increases the awareness of the Office of Student Involvement and it's purpose to oversee these clubs. Other services can also be offered here, such as requesting flyer approval, making the process easier to submit and handle.

Floor Plans

We outline various ways to reorganize the office, to give the Office of Student of Involvement different options in regards to how they wanted to recreate the space. We reorganized the work areas, created offices, and introduced different storage solutions. In the main area of the student center we moved around the vending machines and added in a stage area for student held events in the center.

Storyboards

We created storyboards that displayed our solutions dealing with space, service, print communication, and online communication. The storyboards encompassed all of our solutions and each scenario outline how they solved different problems of the service.

Reorganizing and Refreshing the Office of Student Involvement

Through the co-creation process our team collaborated with the Office of Student Involvement to re-imagine and reorganize their space and services, providing a more accessible and efficient experience to all students and student organizations.

This project was a great opportunity to work directly with the clients and the SCAD Official Design Team. A few challenges we faced were coming up with effective co-creation methods to lead our clients while learning how the process worked at the same time.

Through Project REO we created concepts that would provide an inviting space for both the students and employees of the Office of Student Involvement. We were able to clearly guide visitors to the inside office space and reorganize the working space of the Office of Student Involvement.